In the world of cybersecurity, where threats evolve constantly, reliable customer support isn’t just a bonus—it’s essential. Running a business is tough enough without worrying about cyber threats. When you need help, you need it now.
This section breaks down how to find cybersecurity support that’s there when you need it, in the ways you want it, with a proven track record of happy customers. Dive in to learn about availability, support channels, and how to decipher customer reviews.
When purchasing any software it is important to know when and how you can reach help & support. Some brands offer 24/7 phone support, some only during working hours. Some have live chat or just an email. Below you can find basic overview of customer support availability and channels.
WHEN is the Customer Support Available to Help You?
Cybersecurity threats don’t keep business hours. That’s why availability of a support team is super important. They should be available when you need them, ready to assist with any issue, big or small.
To get a feel for a company’s support, try their live chat. Even though pre-sales support might be a bit different than what you’d get as a customer, it still gives you a sense of their responsiveness and helpfulness.
24/7 – Get help anytime, day or night, 365 days a year
24/5 – Get help during workweek
24/5 9-5pm – Get help during workweek & working hours
HOW Can You Reach Out to Customer Cupport with Your Problem?
Cybersecurity companies understand that everyone has different communication preferences. That’s why they offer multiple ways to connect with their support team. Not all vendors, however, offer all communication channels.
Talk to a real person for immediate assistance and troubleshooting
Below you can find a list of vendors that offer Phone support:
Get quick answers to your questions in real-time, right from vendor’s website
Below you can find a list of vendors that offer Chat support:
Send or submit a detailed description of your issue, and they provide thorough solutions over email
Below you can find a list of vendors that offer Email support:
We have conducted a sentiment analysis on user opinions regarding the customer support of 7 leading cybersecurity brands with focus on SMB. This analysis provides valuable insights into how customers perceive the quality and effectiveness of each brand’s support services, highlighting areas of strength and potential areas for improvement.
Disclaimer: It is important to note that customer reviews present subjective opinions and may not always reflect the companies’ overall support quality.
However, some negative sentiment is also expressed.
However, there are a couple of instances of negative feedback.
However, some negative sentiment is expressed, particularly around difficulty contacting support and a perceived decline in customer service quality.
However, there is also negative sentiment expressed.
However, there is also a small amount of negative feedback.
However, there is also significant negative feedback, primarily concerning difficulty contacting support and a lack of responsiveness from Webroot.
World of cybersecurity is complex and always evolving. You take care of your business and we help you choose the best cybersecurity solution for your business.
If you don't have time feel free to try our automated guide that helps you narrow down your search based on your business type and requirements. Just click on the "Start Guide" button and in just couple of clicks you'll have a custom selection available.
This website uses cookies.